Eko Privilege Refund Policy
At Eko Privilege, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. However, we understand that refunds may occasionally be necessary. Please review our refund policy below to understand your rights and responsibilities when requesting a refund.
Eligibility for Refund
- Refunds apply only to purchases made directly through our website: https://www.ekoprivilege.com.
- A valid proof of purchase, such as an order number or receipt, is required to process a refund request.
- Refunds will be issued based on the terms outlined at the time of purchase.
Refund Process
- To initiate a refund, please contact our customer support team at info@ekoprivilege.com within 30 days of the original purchase date.
- Our team will review your request and may require additional details or documentation to process the refund.
- Once approved, refunds will be issued to the original payment method used at checkout.
Non-Refundable Items
Certain products and services are not eligible for a refund, including but not limited to:
- Digital products or services that have been accessed or downloaded.
- Customized or personalized items.
- Services that have already been rendered.
Refund Timeline
- Refunds will be processed within 30 days of approval.
- The time it takes for the refunded amount to reflect in your account may vary based on your financial institution.
Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to our customer support team at info@ekoprivilege.com. We are happy to assist you.
By making a purchase on our website, you agree to the terms outlined in this refund policy. We reserve the right to update or modify this policy at any time without prior notice. Please check this page periodically for any changes.